Shipping & Return Policy

Welcome to Bhenkar.com! We want your shopping experience to be smooth and enjoyable. Please read our Shipping and Return Policy carefully to understand how we handle orders, shipping, and returns.

Shipping Policy:

1. Delivery Areas:
We currently offer shipping within India. Please ensure that your delivery address is correct and complete to avoid any delays.

2. Shipping Charges:
Shipping charges are calculated based on the delivery location and the weight of your order. The applicable shipping charges will be displayed at the checkout before you complete your purchase.

3. Dispatch Time:
Orders are typically processed and dispatched within 1-2 business days. You will receive a confirmation email with tracking details once your order has been shipped.

4. Delivery Time:
The delivery time varies based on your location. Estimated delivery times will be provided during the checkout process. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control.

5. Tracking Your Order:
You can track the status of your order using the provided tracking information. If you have any concerns about the delivery, feel free to contact our customer support at [support@bhenkar.com].

6. Undeliverable Packages:
In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons, the customer will be responsible for any additional shipping charges incurred.

Return Policy:

1. Eligibility for Returns:
We accept returns within 15 days of the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

2. Initiating a Return:
To initiate a return, please contact our customer support team at [support@bhenkar.com]. Provide your order number and details about the items you wish to return. Our team will guide you through the return process.

3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for returns.

4. Refund Process:
Refunds will be processed once the returned items are received and inspected. Refunds are issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.

5. Exchange Policy:
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or offer a refund.

7. Contact Us:
If you have any questions or concerns about our Shipping and Return Policy, please reach out to our customer support at [support@bhenkar.com].

Thank you for shopping at Bhenkar.com! Your satisfaction is our priority.